Frequently Asked Questions
Shipping, delivery and returns
How long does delivery take ?
We prepare orders within 1–2 business days.
Delivery then takes an average of 4–10 business days, depending on the carrier and destination country.
Do you ship internationally ?
We currently ship to multiple countries worldwide.
Where is my order shipped from ?
Our company headquarters are located in France: 200 rue de la Croix Nivert
75015 Paris – France
To ensure fast delivery and optimal availability, most orders are shipped from our international logistics centers.
Will I receive a tracking number ?
Yes, once your order has been shipped, you will automatically receive a tracking number by email.
If you have not received a shipping confirmation within 3 business days, please contact us at: contact@vellarona.com
An item is missing from my order, what should I do ?
Depending on stock availability or the shipping location, your order may be shipped in multiple packages.
If an item is missing, it usually means it is part of a separate shipment that is still in transit.
I haven’t received my order yet, what should I do ?
We’re sorry for the inconvenience. In rare cases, delays may occur with the carrier.
We recommend that you check your tracking link, Then contact us if needed at: contact@vellarona.com
Our team will assist you until your order is successfully delivered.
My item arrived damaged, what should I do?
We sincerely apologize. Please send a photo of the damaged item to: contact@vellarona.com
We will arrange a free replacement as quickly as possible.
Do you offer refunds ?
You may request a refund within 60 days of receiving your order, provided that:
- the item is not a sale or promotional product,
- it has not been used,
- it is in perfect condition,
- it is returned in its original packaging.
Full details are available here : https://vellarona.com/policies/refund-policy
About the belt
Why isn’t there a size to choose ?
Designed in a universal length of 55 inches (140 cm), the belt adapts easily to a wide range of body types. If needed, it can be trimmed at home in seconds using the included guide for a precise fit.
Does this belt fit all body types ?
Yes. Its flexible design and progressive micro-adjustment system allow it to naturally adapt to your silhouette, offering an elegant, personalized fit and lasting comfort.
What materials are used ?
Our belts are crafted from high-quality genuine leather, valued for its durability and refined appearance. The leather comes exclusively from cattle raised for the food industry, no animals are bred specifically for their hides. We prioritize responsible sourcing by using existing materials.
How does the adjustment system work ?
Simply insert the strap into the buckle and pull, the belt adjusts automatically to the right position. After a meal or whenever you want more comfort, a simple click instantly loosens it.
How do I care for my belt ?
A slightly damp cloth is enough to clean it. We recommend avoiding harsh or abrasive products to preserve the leather’s beauty and durability.
